Test Call Program


Program for increasing the sales effectiveness

What is it?

Test Call is a program for increasing the quality of service of customers, who want to book rooms, conference halls or event services. It involves generating test booking queries by phone and e-mail. Queries are generated in Polish and English using websites of fictitious companies and phone numbers registered in different countries.

All recordings are made, evaluated based on the defined criteria and sent to the assessed employees and their superiors. Once a quarter, coaching sessions are organised with employees, during which the results are analysed and improvements are implemented.

The tool can be used for analysing efficiency of conversion in hotels, conference centres, travel agencies, DMC and PCO agencies, etc.

Why?

Maximising conversions of the obtained queries is the cheapest and extremely effective way of acquiring business in tourism activity. However, practice shows that hotels and agencies close transactions with varying efficiency.

Test Call Program involves creating the response procedure to queries together with the commissioning party, and then monitoring the quality of the reservation service and training in order to increase efficiency and sales results.

This tool is both for the venues and businesses, which are characterised by low sales efficiency, but also for those, which achieve good results, yet still want to boost them.

You just need to imagine the increase of closing by 1% a year to feel the impact on revenue growth. And this is just the beginning…

How does it work?

The integrated system that allows to make and take calls from many phone numbers registered in different countries, with the possibility of forwarding to mobile phones. All conversations are recorded (both outgoing and incoming) and stored on the servers.

We have the entire directory of websites imitating real companies, which can be customers of the hotels, conference centres and agencies (with real contact data). The number of pages is large enough to allow testing of the same people, without the risk of a repetition of the query from the same non-existent company.

Employees establish a response procedure to the query with the company management. Then, consultants make test conversations with the employees of hotels and agencies, generate email queries, monitor responses and the entire sales process.

Evaluation of each conversation, each query takes place in the online system, which can be accessed by the hotel management, and after the completed evaluation of each query, an automatic email with the result is generated to the tested person.

Optionally, we offer coaching for employees, under which we work on specific observed situations, so that knowledge has a very practical nature and really affects the change of habits of the sellers and other people included in the program (receptionists, reservation department employees) serving the guests.

Why Test Call?

  • The only such solution dedicated to the travel industry
  • Auditors with hotel or event experience
  • Practitioners experienced in the industry
  • Easy access to the results and online analysis
  • Effective tool for raising the effectiveness of sales guarantees a quick return on the investment

What we do?


Demand Outlook

Competition Shopping

Contact.

You have questions,

we've got answers.


Kontakt dla nowych klientów / New business: +48 693-726-848

Praca / Career: +48 604 413 341

Działy operacyjne:

Demand Outlook: +48 604 430 424

Test Call Program & Competition Shopping: +48 604 413 110


info@zfactor.pl


   

We need your consent to be able to contact you 

Please enter your name, e-mail address and / or telephone number, and by ticking the boxes below, please let us know how we should contact you.

Based on this consent, your personal data will be processed by Z-Factor Spółka z o.o. Spółka Komandytowa in order to present an offer or send content of a marketing nature, depending on the type of consent. You can withdraw this consent at any time, but remember that this is tantamount to ceasing to use our services. Remember that the withdrawal of consent does not affect the lawfulness of the processing of data prior to the withdrawal of consent. We ask your consent, primarily due to the provisions on the protection of personal data. Your consent is tantamount to acceptance of unsolicited direct marketing messages to the e-mail address provided in our newsletter and the use of remote communication for this purpose.

By submitting the form, you provide us with your personal data. Read: Information on the processing of your personal data by Z-Factor Spółka z o.o. Spółka Komandytowa and your entitlements.